Refund Policy

Last updated: 26 October 2026

This policy explains when and how you get your money back. How to send an item back is explained in our Return & Exchange Policy.

When you get a refund

• Return within 14 days: a refund of the item price for any item returned within 14 days of delivery that meets our return conditions.
• Cancelled before dispatch: a full refund, including shipping.
• Faulty, damaged or wrong item: a full refund, including the original shipping and the cost of sending the item back, or a replacement if you prefer.
• Order cancelled by us: if we cannot fulfil your order, for example because an item is out of stock, a full refund.
• Lost parcel: if the courier confirms your parcel is lost, a full refund or a replacement.

What is refunded

Situation	Item price	Original shipping	Return shipping
Change of mind, within 14 days	Refunded	Not refunded	Paid by you
Cancelled before dispatch	Refunded	Refunded	—
Faulty, damaged or wrong item	Refunded	Refunded	Paid by us
Order cancelled by us	Refunded	Refunded	—

Import duties and taxes are charged by customs in your country, not by us, so we cannot refund them. In many countries you can reclaim them from the courier or the customs office when you return goods. We are happy to provide any documents you need for this.

How refunds are paid

• Refunds go back to the payment method you used: your card for card payments, and your PayPal account for PayPal payments.
• We send your refund within 5 working days after your return reaches us and passes inspection, and we email you when it has been sent.
• Your bank or card provider may take 5 to 10 working days to show it on your statement. PayPal refunds usually appear within a few days.
• Refunds are made in US dollars. If your bank converted your original payment, the amount you receive may differ slightly because of exchange rates. We cannot cover that difference.

Inspection

We check every return when it reaches us. Items must be unworn and undamaged, with all tags attached, and in their original packaging. If a returned item does not meet these conditions, we will contact you. We can send it back to you at your cost; in that case, no refund is made.

Exchanges

To change a size or colour, return the item for a refund and place a new order for the one you want. See Exchanges in our Return & Exchange Policy.

Late or missing refunds

1. Check your bank account or PayPal account again.
2. Contact your bank or card provider. It can take some time before a refund is posted.
3. If you still have not received your refund 10 working days after our refund email, contact us with your order number and we will look into it.

Payment disputes

If something is wrong with your order, please contact us first; we can usually solve it quickly. Opening a chargeback or PayPal dispute before contacting us can delay your refund while the bank or PayPal investigates.

Contact

Questions about a refund? Write to us through our contact page and include your order number.