Return & Exchange Policy

Last updated: 26 October 2026

Our return window

We want you to love your Varden piece. If it is not right for you, you can return it within 14 days of delivery. If you live in the UK or the EU, this also covers your legal right to cancel an online order within 14 days.

Return conditions

To be accepted, a returned item must be:

• Unworn. You may try it on indoors to check the size and fit, as you would in a shop.
• Undamaged, clean, and free from perfume, smoke, deodorant and pet hair.
• Returned with all its original tags attached, in its original packaging, including the garment bag or dust bag.
• Not altered, cleaned or treated.

Try your jacket on over light clothing, and keep the tags on until you are sure it is right for you.

Items we cannot take back

• Items that have been worn outside, washed, altered or damaged after delivery.
• Items without their original tags.
• Watch straps that have been fitted to a watch, punched, trimmed or worn. Please check the width and length before you fit your strap.
• Items returned more than 14 days after delivery.

How to return

1. Tell us. Write to us through our contact page within 14 days of delivery, with your order number, the item you are returning and the reason.
2. Get your return details. We reply with the return address and instructions. Please do not send anything back before you hear from us; we cannot accept returns sent to the wrong address.
3. Pack it. Pack the item in its original packaging with the tags attached, and add a note with your order number.
4. Send it. Use a tracked and insured service, and keep your proof of postage until your refund arrives. For international returns, mark the parcel as “Returned goods” on the customs form so that no new duties are charged.
5. Get your refund. Once your return arrives and passes inspection, we refund you as explained in our Refund Policy.

Return shipping costs

For change-of-mind returns, you pay the cost of sending the item back. If the item is faulty, damaged or not what you ordered, we cover the return shipping. We are not responsible for returns lost on the way to us, so please use a tracked service.

Exchanges

Need a different size or colour? The fastest way is to return the original item for a refund and place a new order for the one you want. This way your new piece is reserved for you straight away and cannot sell out while your return is on its way.

Not sure about your size? Check the size guide on the product page, or contact us before you order and we will help you choose.

Faulty, damaged or wrong items

We check every piece before it leaves us. If your item still arrives damaged, has a fault, or is not what you ordered:

1. Contact us within 7 days of delivery with your order number and clear photos of the problem and of the label.
2. We reply with the next steps and cover the cost of sending the item back.
3. We send you a replacement or give you a full refund, including shipping, whichever you prefer.

Natural features of leather, such as differences in grain and colour and small marks, are not faults. If a fault appears later, contact us; your rights under your local consumer law always apply.

Gifts

If the item was a gift, the person who placed the order can return it by following the steps above. The refund goes to the original payment method.

Questions

Write to us through our contact page. We are happy to help with sizing, care or anything else, before or after you buy.